1. Experience shipping world-class SAAS products: Launched leading SAAS products (Forrester Research 2010) used by customers around the globe. Understand the strategy, lifecycle, leadership, tools and data behind building great online products.
2. Ideal combination of skills: Extensive background in product leadership, marketing and engineering. This helps me gain rapport, communicate and direct varied teams to a successful outcome.
3. Entrepreneurial Drive: Experience in the trenches of a bootstrapped startup and in large corporations. Get things done, regardless of the organization or resources available.
4. Data-Driven focus on customer needs: Background in analytics and personalization ensures that every product decision is backed up by numbers. Intuition and customer needs drive product strategy. Numbers confirm it.
5. Thoughtful, effective leader: Exhibit a calm demeanor and focus on empowering teams to accomplish goals autonomously. Experience includes successfully leading direct, external and cross functional teams of up to 20, in organizations sized from 3 to 7000 employees
Responsible for leading vision, roadmap, strategy, product management, analytics and optimization of 20+ web properties at the largest and most successful technology company in Utah (Vivint: $2B valuation, owned by Blackstone PE Group).
Responsible for all aspects of a leading SAAS startup providing SMB through Enterprise software for A/B and Multivariate Testing. Vertster was a mature, market-validated product, with a global footprint and ranked in the top 8 by Forrester Research (2010 Wave Report).
Provided marketing strategy consulting, SEO, Landing Page Optimization, Email Marketing, PPC Management, Social Media, ecommerce and Custom Web Development to Utah based companies. Productized services and web applications.
Other tools give you a reporting system. Helpy is fully integrated with GA, the tool you would rather get your data from, right?
Helpy is open source software, ready for you to just use, or customize and extend as far as you want to take it. Run it, hack it, use it!
No monthly fees, no per agent seat costs. Save money without sacrificing who has access to your customer support experience.
Out of the box, Helpy is preconfigured to use Postgres full text search, helping users solve their problems before contacting you.
You and your agents aim to provide support from anywhere. Helpy will help you by working on any device- mobile, tablet or desktop.
Helpy comes with front-end translation packs for German, French, Spanish and Russian. It is easy to add your own internationalization.